ISC   Information Support Concepts, Inc
A Certified Woman Owned Business Enterprise (WBE)

Issue 34

Publisher:  Jack Burlin                                Editor:  Patti Hammonds

April 1, 2008

Your success story            Monthly featured product            Kevinisms            Trivia         

Articles of Interest:  Lyon Metal Products                      AWOL!!!

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Your Success Story

    The lockers (see photos below) look great and the installers did a good job also.   We are very pleased.   Thanks.

     Donna Hobbs
    Plano Police Department   

Monthly Featured Product



             Wire Mesh Containers
      (one of Lyon's newest products)


      Modular Drawer Workstations
        (various heights and drawer
        configurations are available)




      Modular Rivet Rack shelves
          assemble without tools



Information Support Concepts (ISC) has discontinued the monthly product special. Since we are now running weekly specials with much deeper discounts, it made sense for the monthly special to be replaced.  We will now have a featured product each month, and direct our customers back to the weekly special for discounted items.

You can click on this link to see the current weekly product special! 

This month we discuss one of the product lines not shown online.

ISC is a dealer for Lyon Metal Products.  We have sold their workstations, lockers, pallet shelving, storage cabinets, and many other products.  See photos for typical examples.

The new Wire Mesh Container line will have many applications in manufacturing or for storing dissimilar sized components.

As always, ISC personnel are ready to answer your questions, and can confirm what product will work for your specific application. If you have a question, just call us at 800-458-6255.


Lyon Metal Products
 by Janice Morsch
Media Director, Targeted Marketing

     Lyon Workspace Products, LLC, Aurora, IL, is the world's most diversified manufacturer of storage and safety solutions for business and industry.  Their product offering encompasses nine major product lines, incorporating everything from racks and shelving, lockers (see photos of the lockers in the Plano, TX police station, below), high density modular drawers and a broad offering of storage cabinets, workstations and ergonomic seating.

    Lyon has achieved its remarkable product diversification through a commitment to new product development that continues unabated today.  Recently, Lyon has introduced new products in the areas of tool storage, ergonomics and safety, and small parts storage, as well as a broad range of all-welded, heavy duty products that are shipped assembled and ready-to use.

    Through Lyon, we are able to offer our customers integrated storage solutions from a single source of supply.  Customer confidence in the brand is another important consideration.  Recent independent brand preference studies show that Lyon is the "customer preferred brand" in five major product categories:  shelving, lockers, modular drawer cabinets, all-welded cabinets, and work benches.

    With Lyon, we can also count on superior customer service throughout the sales cycle.  Local factory sales support is only a phone call away, and we enjoy in stock delivery on most Lyon products from strategically located distribution centers.  A Lyon distribution center is conveniently close to ISC, in nearby Dallas.



Don't put your hardware in danger!
Call the Rackmount Ranger!


A Kevinism is a funny or intriguing statement or idea from our Vice President of Sales, Kevin Hunt.  Kevin is a big fan of Sandra Bullock, Pizza Inn black olive pizza, The Washington Redskins, and Dr. Pepper (not necessarily in that order).  He is not a big fan of Chinese food, seafood, or other types of "dead" stuff.

After having spent the last three months debunking all of Kevin's theories on why the Redskins seem to lose more games than they should, it is time to get back to more representative traits.

Kevin's use of words is frequently humorous and sometimes quite surprising.  Kevin sometimes gets words mixed up with other words so that what he says seems incongruous.  Here is a good example.

Kevin likes to stop by my office when he finds a new quarter in his pocket or change drawer.  He will proudly come in and say something like, "I have this shiny new North Dakota quarter, and I'd be glad to part with it for a dollar."  Since I usually will have that particular quarter already, and also since I don't think quarters are really worth dollars, I demure.

Recently Kevin tried to cajole me into taking his offer by saying, "A true pneumatic would never turn down such a generous offer."  Sensing that he might have gotten it wrong, he said, "What I really meant is that you as a person who claims to be mnemonic should take advantage of this opportunity to own this unique quarter."  I refused the kind offer and simply recorded the words for later use.

What Kevin was trying to say was that I have numismatic interests.  A numismatist is a coin collector.  But the words pneumatic and mnemonic don't really fit.  Here are the definitions of these words, which do sound similar, but are not:



1. Of or relating to or using air (or a similar gas); "pneumatic drill"; "pneumatic tire".




1. Of or relating to or involved the practice of aiding the memory; "mnemonic device".

While both are excellent words in their own right, they just don't fit very well in a discussion on coins.  Perhaps Kevin needs to establish a mnemonic device to help him remember that a coin collector is a numismatist.


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Trivia Question

By reader request, this month we are bringing back the places of the world questions.

Q:  Where is this building and what is its significance?

All correct answers will be placed into a pool for a random drawing at the end of the month.  The winner will receive a free EB1 blank panel, plus free ground shipping. Send your answers to: Jack Burlin

See next month's newsletter for the winner and the correct answer.

Answer from March's Newsletter.

Q:   All of the Pueblos which dot the mountainous landscapes in the Southwestern US have a particular trait in common.  They are all carved into cliffs that face South.  Why do they all face South?

A:  Because the Earth's axis is tilted, the sun is higher in the sky during the summer than in the winter.  Pueblo Indians took advantage of this fact by carving their dwellings into cliffs that face south.  During the summer the sun was shielded by the overhanging cliffs.  During the winter the dwellings got direct sunlight.  So they were cooler in the summer and warmer in the winter.

The winner was Chuck Helquist.  Congratulations!







Here is the continuation of the story from last month.

Being AWOL means you were Absent With Out Leave.  While I was trying to leave Brazil with my new bride, I ran into problems at the airport in Rio de Janeiro and had to delay my departure for a week.  When I realized I would not be back on time I called the US Embassy and spoke with the Marine Corps guard on duty.  I had given him my name and rank, as well as my current assignment and asked him to get in touch with my squadron in Arizona.  He agreed someone from the embassy would contact them and let them know I was having an emergency and needed another week of leave.  Feeling I had fulfilled my obligation to not be AWOL, I went back about my business.

After arriving back in Los Angeles I called the squadron in Arizona.  They told me to get back in a safe and timely manner, and then to call in when I arrived.  Getting back to Arizona the next evening, I called Major Hardy, who was the Executive Officer for the 82nd Student Squadron.  As I was still going through pilot training this is the squadron I was assigned to, although I was actually at work each day in the 97th Flying Training Squadron.  The Squadron Commander was Lt. Colonel Gadd.

I had never met LtCol. Gadd, but had seen his car around the base.  He drove a 1960's VW Bug, and it was painted camouflage pattern in various shades of Army green.  It had red warning triangles on the back near the air intake, which mimicked the ones painted near the intakes of some older jet aircraft.  It was truly hideous.  I have never seen another paint job like that on a VW, and I hope I never do.  The general talk among the student community was that LtCol. Gadd must be enamored of the Army, but the air intake warning decals were pretty incongruous.

So the next day was my meeting with LtCol. Gadd.  I got my regular uniform on (not the flight suit I customarily wore), drove over to the Student Squadron building and walked in to his secretary's office.  I waited while Maj. Hardy came in and went into LtCol. Gadd's office.  I walked, came to attention, gave him a salute and after he returned it he asked me to sit down.  LtCol. Gadd was kind of short and squatty, with a crew cut.  He looked to be very experienced, and being short and squatty was not a problem.  Being a pilot and being accustomed to pulling high "g's" tended to make everyone short and squatty over time.

I explained what happened to LtCol. Gadd and then he started to lecture me.  Maj. Hardy was in another chair listening the entire time.  LtCol. Gadd explained that wives of Air Force Officers needed to be self-reliant.  They needed to understand that if duty required it that we were not always going to be there for them.  They needed to be able to handle problems on their own, and not fall to pieces when confronted with small adversities.  I said I understood.  Then LtCol. Gadd said what I should have done was left my wife behind to handle the problem of getting the exit visa, and I should have gotten on the flight back to Los Angeles so I could be back at the base on time.  I said I understood.

That was the end of the interview.  Maj. Hardy and I walked out together, and he gave me a smile before I left the building.  That was the last time the issue ever came up.  It never went into my record.  I never had to do anything to make up the time.  It never impacted my remaining two months before graduating and getting my wings.  So as far as I was concerned, and evidently as far as the Air Force was concerned as well, the incident never happened.

I never saw LtCol. Gadd again.  I graduated from pilot training, went through six weeks of Pre-PIT (Pilot Instructor Training) at my home base and then went off to Randolph AFB in San Antonio for three months of full PIT.  After that, I went back to Williams AFB and became a member of the T-38 squadron which was the 97th Flying Training Squadron.  I don't think I ever set foot back in the Student Squadron building, and I don't know if LtCol. Gadd remained the squadron commander for much longer after that.  He probably got reassigned, because I don't remember ever seeing his camouflage green VW when I got back to base in August 1975.

I often wonder if LtCol. Gadd believed any of the things he told me that day.  I certainly hope not!  In certain respects he was right, but of course my situation was very different:

1.  I had been married for less than a week.
2.  My wife was not an American and would certainly not be familiar with what was expected of her as an Air Force Wife.
3.  You don't just jump on an airliner and leave your new bride behind after the honeymoon.  I don't care what country you are in, this is never going to be acceptable behavior.
4.  My wife was not in her home town and would have been stranded in Rio de Janeiro with no funds and no family to assist her.
5.  It would have been a logistical nightmare to get her back to Los Angeles, even assuming she still wanted to come after me!

If I had done as LtCol. Gadd had suggested, I am sure my marriage would not have lasted 33 days, let alone 33 years.  I just don't see any reasonable person doing that, and if LtCol.Gadd were in my situation I doubt he would have left his wife standing at the PanAm counter in the Rio airport either.

I hope the whole point of the interview was that they had to say something to me, and could not just let the whole episode slide without some kind of "leadership" being shown.  I hope that is all it was and that LtCol. Gadd was not really serious.  Maybe that is why Maj. Hardy had that "knowing" smile for me when it was over.

 Thanks for reading, and I hope you enjoyed this month's newsletter. 
Please direct your comments to Jack Burlin.



 LtCol Gadd's camouflage VW
was even more hideous than this!
(if you can imagine such a thing)

                T-38s in formation (left)

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