ISC   Information Support Concepts, Inc
A Certified Woman Owned Business Enterprise (WBE)

Issue 6

Publisher:  Jack Burlin                                Editor:  Patti Hammonds

December 5, 2005

Your success story            Monthly product special            Kevinisms            Trivia         Contest Winner

Articles of Interest:  Remote Power Management              Part 6:  "When is a toilet like a salt shaker?"

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Your Success Story


 I wanted you to know how happy we are with our new SensorHub from ISC.   We currently are designing and implementing a new data center here in Wheeling, WV.  This is being done in order to centralize our computer environment throughout all of our locations in the northern panhandle of West Virginia, into one main location here in Wheeling.  We have 12 offices, 5 group homes, and 500 employees which will be connecting to our data center within the next month.  That being said, we needed a way to monitor the temperature in our server room with the least amount of setup time and administration.  The SensorHub was perfect for us and went into operation within a matter of minutes.

 We are really pleased with the performance of the unit, and the support you provided to ensure everything was meeting our expectations.

 Mark Brossman
Systems Engineer


Monthly Product Special


Since the "hottest" issue in data centers today revolves around effective methods of cooling and thermal management (see the report from AFCOM in the November newsletter), here is another ISC product that fits perfectly with the theme.  As remote control of data centers continues to grow,  an effective and economical method of monitoring the environment in each cabinet will continue to be a priority.  The
SH-2 environmental sensor hub is designed to alert managers/administrators if any of the preset thresholds are exceeded.  The most common factor being monitored is temperature, but with two sensor ports, the SH-2 is capable of monitoring a second factor (like humidity, water, security, voltage, etc.) as well.  The synergy provided by a remote power manager and an environmental sensor is exceptional, as one can alert you of a problem while the other allows you to remotely shutdown the affected component before there is a catastrophic failure. 
 Call 800-458-6255 for more information.  Mention the December newsletter article for free freight*!

*Free freight will be applied to retail customers only, and at the standard ground rate.  Valid through December 31, 2005. 
Not valid with any other offers.

Remote Power Management
These Options Can Save You Energy & Money
by Sandra Kay Miller
from the October 21, 2005 issue of

In today’s business environment, companies must efficiently manage operations to stay competitive. Power management has long been a fundamental operation; however, with the rise of the digital age, the ability to remotely control, monitor, and automate power, especially in the data center, has become a critical role.

RPM1601 Remote Power Manager

This year APC reported a 56% increase in net income over last year. According to CEO Rodger Dowdell, Jr., “This was APC’s eighth consecutive quarter of double-digit year-over-year revenue growth, and the highest year-over-year growth rate since the fourth quarter 1999." APC, as well as the other vendors profiled, expect continued steady growth and profitability.

Many Uses

The basic functionality of RPMs and RPCs (remote power controllers) is to let administrators remotely power devices off and on and reboot unresponsive systems. According to Cyclades, an IT infrastructure management company, its recent survey of 883 companies with revenue between $1 million and $5 billion revealed that 65.5% of respondents implemented remote administration technologies to improve productivity through a shorter mean time to recovery. Organizations reported an average recovery time of 10 to 30 minutes for managed devices vs. one to two hours for those unmanaged.

Also high on Cyclades’ list were cost reductions through fewer site visits, minimized manpower, and lights-out management. Products such as the Dual-com Plus from Cyber Switching provide the ability to schedule on/off automation of individual switches and program staggered on/off times.

Administrators traditionally communicated with early RPCs in a variety of waysmodem, serial, and RS232 connections. But with the introduction of TCP/IP into RPC technologies, a whole avenue of features has appearedmainly security. In the Cyclades survey, 87% of respondents cited security as the most important aspect for choosing remote administration. RPC products supporting TCP/IP interfaces include a methodology for secure communication such as HTTP/HTTPS, Telnet, SNMP, SSL, and SSH.

Al Hamdan, marketing manager at Rockwell Automation Power & Energy Management Solutions, believes that using TCP/IP as a monitoring protocol will continue to grow. “Ethernet technologies are getting better and less expensive. You can get Ethernet connectivity for prices as low as the serial connectivity," he says. The ARC Advisory Group, analysts for manufacturing, logistics, and supply chain solutions, backs up Hamdan’s predictions with its recent report, “Industrial Ethernet Devices Market Outlook Study," which slates the industrial Ethernet device worldwide market to grow at a compounded annual growth rate of 51.4% over the next five years.

In addition to better security, adding Ethernet capability to RPC technologies has provided other advantages, such as intuitive browser-based interfaces accessible from virtually anywhere, an advanced scheduling and automation tool, and the ability to integrate with other IT infrastructure such as KVM switches, enterprise management systems, and physical monitoring systems. Raritan and Cyclades both manufacture KVM switches and other IT management systems to which their RPC products can be integrated. APC’s remote power management products can be tied into its Data Centers on Demand solution InfraStruXure that combines power, cooling, rack, management, and services.

Despite the success and profitability of current RPC solutions, there is still enormous room for market growth. Only 28.6% of the Cyclades survey respondents reported using some type of remote power management system. “Most of our customers, as sophisticated as they are, are just realizing the importance of remote management, so we are seeing a shift from the basic to the intelligent PDU, but there is still a major segment of the market that really only buys metered and even unmetered power strips," says Gisa Abiog, director of sales and marketing at Cyber Switching.

Call us at 800-458-6255 for more information on what ISC can do to meet your Remote Power Management needs.



A Kevinism is a funny or intriguing statement or idea from our Vice President of Sales, Kevin Hunt.  Kevin is a big fan of Sandra Bullock, Pizza Inn black olive pizza, and Dr. Pepper (not necessarily in that order).  He is not a big fan of Chinese food, seafood, or other types of "dead" stuff.

Kevin will do almost anything to avoid eating Chinese food.  Probably the only food Kevin detests more than Chinese food is "pot luck" but that is another story in itself.

Kevin calls the local Chinese restaurant the "restaurant of death."  Here is how he arrived at this:
Since there are more Chinese people on earth than any other ethnic group, then the number of Chinese who pass from the living each day must also be greater than the number from any other ethnic group.  Likewise, since Chinese people eat Chinese food, then the last meal they eat is likely to be Chinese food.  Therefore, Kevin can attest that more people die after eating Chinese food than any other type of cuisine.  Therefore, eating Chinese food is hazardous to your health, and should be avoided at all cost.

Even though Kevin does not like Chinese food, he is concerned that he may be getting a reputation for disliking Chinese food, and has started taking steps to "appear" to like it.  He usually says things like "Why don't we get some Chinese food?" at odd hours of the day, or when people are already set on getting something else, or immediately after lunch.  He thinks this counts as trying to promote eating Chinese food, but most people can see it is merely a ruse.

If for some reason Kevin gets trapped into eating Chinese food, he will say he does not really eat it.  He says he chews it and swallows it, but does not really taste anything.  However, when Kevin recently ordered Sesame Chicken, his plate was suspiciously empty after lunch (November 10).

It is interesting to see Kevin in the midst of a dilemma when he sometimes has to eat Chinese food.  Some of our major suppliers are Chinese companies, so when we visit them the hosts often take us to their favorite "real" Chinese restaurant.  This causes Kevin undue stress because there is usually not an item like "sesame chicken" on the menu (which is the default dish at American Chinese restaurants).  Kevin does not even want to think about what he might actually be eating at these occasions.

Another interesting problem is when the Chinese vendors visit us in Texas.  Since Kevin does not like "dead" stuff, we usually end up eating at a steak house or barbeque restaurant.  Kevin can at least tolerate these (as long as there is plenty of ketchup to mask any "dead" taste).  The added advantage is that steak and barbeque are "typical" Texas cuisine, so our visitors get to experience real Texas food. 

Trivia Question

For all of our clients in New York, this should be pretty simple.  Who is buried in Grant's tomb?  Full name please!

All correct answers will be placed into a pool for a random drawing at the end of the month.  The winner will receive a free 25 foot reel of reusable velcro cable ties (part number MD88-25RLBK), plus free ground shipping.  Send your answers to:  Jack Burlin

See next month's newsletter for the winner and the correct answer.

Answer from November's Newsletter.

Q:  Who was the famous Greek mathematician who said "Eureka" and what was the name of his native city?

A:  Archimedes of Syracuse  

The winner for November was Shannon Jehoich of PDE Technology.  Shannon really enjoys our trivia contest and always gets her answer in very quickly.  Congratulations!

Grant's Tomb
on the banks of the Hudson River

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When is a toilet

 like a salt shaker?


Part 6  Continued from November

Here is the table of  the names I have applied to each group of respondents to the survey described in the October issue.  This month we will define the Fairy Godmothers.

The men who prefer the toilet seat up are: Macho Men
The women who prefer the toilet seat up are: Fairy Godmothers
The men who prefer the toilet seat down are: Men of Leisure
The women who prefer the toilet seat down are: Queens of the Realm
The men who prefer the lid down are: Paleolithic Men
The women who prefer the lid down are: Interior Decorators
The men who have no preference are: Philosopher Kings
The women who have no preference are: Warrior Princesses

Fairy Godmothers

As the name implies, Fairy Godmothers are creatures of myth.  They do not really exist in nature.  Even though 4% of the female respondents claimed to be Fairy Godmothers, they are only possible under certain conditions.  It takes a long time to create one from an otherwise normal woman.  They only become Fairy Godmothers after living with Macho Men.  After arguing and fighting for years, their spirits are eventually broken, and they decide just to give in and do what the men want.

Fairy Godmothers are usually middle-aged or older, with probably 20 years of marriage behind them.  However, as the Sharpshooters are a small subset of Macho Men, there is a very small sub-set of young women among the class of Fairly Godmothers.  These are the Cinderellas.

The Cinderella from the fairy tale was so named because she lived among the cinders.  But more indicative than that was the fact that she did exactly as she was told.  She was in essence a slave in her own house and with her own family (especially the "evil" step-mother).

Cinderellas today generally exist in some kind of sado-masochistic relationship.  They are totally dominated by their men, and evidently prefer things that way.  Even so, they only keep the toilet with the seat up because their men want it that way.

If either the Fairy Godmother or the Cinderella is removed from the environment where she is dominated by the man of the house, she reverts back to her normal type, until such time as another man enters her life.

Continued next month with the Men of Leisure


Contest Winner

Kevin Barney was the winner of a $50 Wal-Mart gift card in a drawing held on November 7.  He responded to our "call back bowl" offer.


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Information Support Concepts, Inc.
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